FAQ
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will be added at checkout. Please visit our Shipping page for full details
How long will it take to get my order?
It depends on where you are ordering from and which option you select for shipping. Delivery details will be provided in your confirmation email. Please read our Shipping page for further details.
What shipping carriers do you use?
We use Sendle for Standard shipping and Australia Post for Express shipping. Should you require super-fast expedited shipping via a courier, please contact us for a quote prior to placing your order.
My order hasn't arrived. What do I do?
In the first instance, please check the status of your order with the tracking number provided to you via email. If you need assistance with this, or it has been more than 30 business days since you received confirmation of shipping, please contact us.
Product
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please read our Returns page for more information.
Can I get my product personalised?
We do not personalise finished products. In some instances, we can assist with custom-made items. This is at the discretion of the artist. Please contact us for further information.
What material are the Art-Shirts made from?
We only use 100% GOTS certified organic cotton. We care about the planet and we also care about the quality of the garments we print onto.
Do you sell wholesale?
At the present time, we only sell direct to consumer. If you are a bricks-and-mortar store based in Australia, we are happy to discuss wholesale orders for a limited selection of our products.
Care
How do I wash my Art-Shirt?
To ensure your shirt lasts a long time, we recommend that you wash the garment inside out, either by hand or on a gentle/delicates cycle on your washing machine. Detailed care instructions are included with your Art-Shirt.
How do I prevent my jewellery from tarnishing?
To best prevent tarnishing (oxidising) of silver, we recommend that you store the jewellery in the airtight bag included in the packaging. An anti-tarnish strip is included to assist with the care of your purchase.
Will my Art-Shirt shrink or fade?
How you care for your Art-Shirt will determine how well it lasts. If you follow the care instructions included with your purchase, it should last for many years. However, if you wash your Art-Shirt on a hot cycle and leave it to dry in the baking sun for 5 days, then yes, it might shrink and fade.